TSB, HSBC and First Direct websites and apps down for an hour this morning leaving customers locked out of accounts – The Sun

TSB, HSBC, and First Direct's online and app banking services went down for an hour this morning leaving customers locked out of accounts.

The banks say the issue affected some users between 6am and 7am, and TSB added that it was a network wide problem.

When The Sun checked at the time we couldn't even access the TSB website.

According to outage reporting site Down Detector there were 344 TSB customers complaining of problems at the height of the issue this morning.

Of these, 66 per cent experienced issues with internet banking, 27 per cent with mobile banking, and 5 per cent with the website.

It's the second time in a month the bank has struggled, with its mobile and internet banking also experiencing an outage at the start of April.

When it came to HSBC and First Direct, which are both part of the HSBC banking group, HSBC had 627 complaints of problems on Down Detector, with 327 reports about First Direct.

NatWest and RBS, which are both part of the RBS Group, also saw a spike in complaints on Down Detector this morning, although fewer than 100 customers at each bank say they were experiencing issues and we couldn't find any complaints on social media.

One frustrated TSB customer wrote on Twitter: "@TSB why is the online banking and app banking down again? This is happening all to often."

While a HSBC customer said: "Payday and @HSBC_UK appears to be down. This is the one thing I love about @monzo they actually tell you when things break."

A First Direct user added: "@firstdirect Can’t login into my online account. Are your systems down? Tried via iOS app and on PC. Webpage doesn’t even load #broken"

A First Direct and HSBC UK spokesperson said: “For about an hour this morning (from 6am) we experienced some intermittent issues that may have delayed customers logging on to HSBC UK’s mobile and online banking.

"We are now fully back up and running and apologise for any inconvenience this may have caused.”

A TSB spokesperson added: “We're aware some customers experienced intermittent issues with their internet banking and mobile app for a short period this morning. We apologise for any inconvenience caused.”

The Sun has contacted NatWest and RBS and we'll update this story as soon as we get a response.

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