Royal Mail warns of ‘disrupted’ services as snow and high demand causes delays – update

Royal Mail: Couriers experiencing delays over Christmas

Royal Mail has been affected by the impacts of the coronavirus crisis and snow and icy weather conditions. The company has shared an update on the areas which could be experiencing delays.

Snow, ice and rain has hit many parts of the UK making going outside more dangerous.

Royal Mail issued an update on the risky conditions and explained it was still business as usual where possible.

However, some locations may notice changes to their post service due to the weather.

A statement said: “We’re out delivering and collecting wherever it’s safe and possible to do so.

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“We’re sorry that some addresses may experience disruption as a result of snow and ice, particularly in parts of Norfolk, Suffolk, Essex and Kent.”

With snowy weather predicted to continue, some Britons could still be hit with delays from the post service.

It also explained “resourcing issues” could cause some delays across the country.

“Deliveries may also be disrupted in some areas due to resourcing issues in a number of our delivery offices,” the statement added.

“We’re working hard to deliver as comprehensive a service as possible to all our customers during these challenging times.”

The current coronavirus restrictions mean non-essential stores are closed and Britons should continue to stay home as much as possible.

With more people turning to online shopping, this has caused a strain on Royal Mail.

The statement added: “Every single parcel and letter is important to us.

“Despite our best efforts and significant investment in extra resources, some customers may experience slightly longer delivery timescales than our usual service standards.

“This is due to the exceptionally high volumes of mail posted during this further lockdown period, alongside necessary coronavirus related measures we have put in place in local mail centres and delivery offices to keep our people and customers safe.

“In such cases, we always work hard to get back to providing our usual level of service as quickly as we can. Thank you for your patience and understanding.”

Some customers have been experiencing delays with the postal service for many weeks.

Royal Mail released a list of postcodes believed to be affected by delays earlier this month.

The list included Barking (IG11), Burslem (ST6), Caernarfon DO (LL54, LL55), Chatham (ME4, ME5), Chingford DO (E4), Croydon (CR0, CR9) and Debden (IG7-IG10).

Enfield DO (EN1-3), Erdington DO (B24), Grays DO (RM16-RM20), Harwich DO (CO12), Maida Hill DO (W9), South Croydon DO (CR0, CR2) and Tamworth DO (B77-B79).

The postal service stated those postcodes would possibly be hit by delays last week.

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